Orders placed by 12 pm CT Mon-Fri will be out the door the same day. Orders from the Glass Water pipe shop Online placed on Friday after 1 pm CT to Sunday, will ship the next business day. All of ours. orders are shipped through USPS/UPS/FedEx.
In addition to the shipping we charge, there may be an additional charge on your package according to your country’s customs.
We accept returns for UNUSED products or accessories that don’t meet your requirements within 21 days of receipt. We do not charge a restocking fee, but you are responsible for paying the return shipping on items or Online Retail Shop that do not meet your requirements. Repackage your returns securely and send them to:
Once shipped back, please contact us with your return inquiry, put your order number in the subject line and add the return tracking number.
We do our best to ship all products and accessories safely and securely, but some glass products are notoriously fragile, and occasionally some items are damaged during shipping. If your item(s) arrive damaged, please Contact Us immediately with a broken item inquiry, and please include 3 pictures –
A picture of the broken item inside its original box and packaging (bubble wrap).
A picture showing that it is broken.
A picture altogether of the box, broken item & wrap