Once we issue a refund, it should appear in your account in up to 10 business days. In some cases it could take more time, this mostly depends on your bank's policy.
We accept returns for UNUSED products that don’t meet your requirements within 21 days of receipt. We do not charge a restocking fee, but you are responsible for paying the return shipping on items that do not meet your requirements. Repackage your returns securely and send them to:
Once shipped back, please contact us with your return inquiry, put your order number in the subject line and add the return tracking number.
We do our best to ship all products safely and securely, but some glass products are notoriously fragile, and occasionally some items are damaged during shipping. If your item(s) arrive damaged, please Contact Us immediately with a broken item inquiry and please include 3 pictures -
A picture of the broken item inside its original box and packaging(bubble wrap).
A picture showing that it is broken.
A picture all together of the box,broken item & wrap