FAQ: Frequently Asked Questions
COVID-19! We are staying safe and working non-stop to make sure we get your orders out on time. Due to the high volume or orders and calls, we do ask that you e-mail us to get a speedy response. Please provide us with as much information as you can. Make sure you e-mail us with your order number and the specific question you have.
We Make You The Main PRIORITY. Our Company Is The Best Choice For You.
What Forms of Payment Do You Accept?
We take most debit and credit cards, including:
How to Issue A Return or Refund?
If you would like to return your items for a refund, you may do so within 5 days of receiving them. Items returned must be in a new and unused condition. After we've received the item(s) back you will be refunded within 48hours.
Please note: All returns must be received back New, UNUSED condition. There are absolutely NO EXCEPTIONS if your product has been used. If you return a used product you WILL NOT be refunded.
Glass Products or Water Pipes?
Damaged or broken items must be claimed within 48 hours from the time of delivery. We will not accept any claims after 48 hours and are reviewed on a case by case basis.
In most cases, A video of each defective or damaged item must be sent to within 24 hours of submitting your return request .Submitting videos are the sole responsibility of the customer. If we do not receive your videos within 5 days of your request date, your claim will be rejected and closed.